Shipping & Returns
Shipping Policy
At Forge-Store, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for more information.
Order Processing
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Orders are processed within 1–3 business days after payment has been successfully received.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Times
Estimated delivery times may vary depending on your location:
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United States: 5–10 business days
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Canada: 7–12 business days
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Europe: 5–10 business days
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Australia & New Zealand: 7–15 business days
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Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may be affected by customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. We may also offer free shipping promotions on selected products or orders.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer.
Tracking Your Order
If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order. Forge-Store is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Contact Us
If you have any questions about our Shipping Policy or your order, please contact our customer support team. We are always happy to help
Return & Exchange Policy
At Forge-Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories, manuals, and any promotional items received with the order.
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Be accompanied by proof of purchase (order number or receipt).
Items that are damaged due to misuse, normal wear and tear, or unauthorized modifications are not eligible for return.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards.
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Personalized or custom-made products.
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Final sale or clearance items.
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Digital products or downloadable content.
Exchanges
We only replace items if they are defective, damaged during shipping, or if you received the wrong item. If you need an exchange, please contact us within 7 days of receiving your order.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, Forge-Store will cover the return shipping costs.
For all other returns, customers are responsible for the return shipping costs unless otherwise stated.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide photos of the product and packaging. We will work quickly to resolve the issue.
How to Start a Return
To request a return or exchange, please contact our customer support team with:
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Your order number.
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A description of the issue.
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Photos (if the item is damaged or incorrect).
Our team will provide you with the next steps and return instructions.